SE2 rejects spin, embraces candor in holiday letter, t-shirts

SE2 has taken its commitment to transparency to a radical new level with the Colorado-based communications firm’s latest holiday letter and gifts.

SE2 left the “track changes” visible in its holiday letter to give recipients a window into the process of smoothing out the rough edges of reality.

For example, it shows that the original text “What doesn’t kill us makes us stronger” was replaced with “SE2 enters 2012 stronger than ever.”

And “A terrible employment market meant that no one was able to find a better job” became “SE2 grew to 14 loyal employees.”

SE2 also produced for select friends of the firm a t-shirt that drops all pretenses of being anything more than typical corporate swag. In fact, “swag” is spelled out in large letters on the front, with the following definition on the back: “Acronym for ‘stuff we all get.’ The obligatory corporate gift with a logo plastered on it. ‘I was excited when our consultant gave us a holiday gift but it turned out to be just the usual swag.’”

And, yes, the T-shirt includes SE2’s logo.

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SE2 also produced a second t-shirt with the word “Trending.” That doesn’t really have anything to do with transparency, but the staff found it entertaining.

SE2 is a full-service mass communications firm focused on public policy, issues and social marketing.

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Why sharing your email list is bad.

We get a lot of questions about email list sharing etiquette. The most common question is,"Can I share my email list with partner organizations?"

Our answer –99 percent of the time– is a definitive no. Here’s why:

Sharing your list probably breaks the privacy policy you’ve created.

When people subscribed to your organization’s email list you probably told them in the fine print (i.e. your terms of service) that the organization would not share any information collected from website users with third-parties. Sharing any information, especially personal information (e.g. an email address) that your clients, customers, members and supporters have trusted you with is a direct violation of the very privacy rules you’ve created.

Which leads to the second reason…

Sharing your list makes your organization appear untrustworthy.

Your organization should be committed to protecting any information that a customer shares. Even if not explicitly stated, customers assume that you will protect their information. Sharing that information with third-parties is a direct violation of that trust.

The price you pay for breaking that trust extends far beyond what a customer thinks about your email program.

Customers will start to wonder what else your organization does behind their back with their private information. Clearly, this is not what you want your customers to think about your organization.

Additionally, if email service providers (e.g. MailChimp, Vertical Response) find out that you’ve shared your list, or worse yet, emailed a list of people who have not explicitly indicated that they want emails from the organization, they will flag your account and the account that owns the list as spammers. Once you are flagged as a spammer, none of the emails you send, or that the organization you’ve shared a list with sends, will never ever make it to the customer’s inbox again.

And if that isn’t enough…

Sharing your list annoys people.

Think about your personal experience with unsolicited email, like when you wonder how a company you’ve never heard of got into your inbox. Does it annoy you? Yes. Do you open it? No. So why risk annoying your customers with an email that they’re probably not going to open anyway?

Here’s what you can do instead...

If a partner organization wants to use your list, or if you want to borrow another organization’s email list, you have some options:

• Ask the organization whose list you want to use to send an email on your behalf. They can send a dedicated email asking their customers to check out whatever it is you’re trying to “sell.” Or, better yet, they can incorporate a callout about your organization into an email that they’re already planning to send out. That callout can encourage their subscribers to check out your organization and become a subscriber themselves. This approach builds trust among consumers for both the sending organization and the partnering organization.
  
  
• Send an email to your customers with a callout about the organization that wants to use your list. In this case, you should try to incorporate their callout into an email that you are already planning to send (e.g. monthly e-newsletter) and that’s full of relevant content that the subscriber is expecting to see. An email that’s sent from your program, that’s all about another organization could still be considered spam. Tying partner content into your regular email communications will certainly make it appear less spammy and help ensure that your readers know you have their best interest in mind.
  

Have you shared you're email list with disastrous results? Share your story below. (We won't judge! Everyone makes mistakes.)